Welcome to the Mehany Express app. This document outlines the terms and conditions for service providers offering cleaning and maintenance services through our app. Please read these terms and conditions carefully before registering or using the app.
1. Definitions
- App: Refers to the "Mehany Express" app, including all updates or modified versions.
- Service Provider: Individuals or companies registered in the app to offer cleaning and maintenance services.
- User: Individuals or companies requesting cleaning and maintenance services through the app.
2. Registration as a Service Provider
2.1 Registration
- Service providers must provide accurate and truthful information when registering in the app.
- Required information includes experience, type of services offered, and necessary licenses.
2.2 Approval
- The app reserves the right to accept or reject registration requests based on our evaluation and criteria.
3. Providing Services
3.1 Quality
- Services provided must meet the high-quality standards defined by the app.
- Service providers are expected to adhere to performance and professionalism standards.
3.2 Timeliness
- Service providers must adhere to scheduled times and ensure the service is delivered as agreed.
3.3 Pricing
- Prices offered through the app must be transparent and reflect the value of the service provided.
- Prices cannot be unfairly adjusted without prior notice.
4. Dealing with Users
4.1 Communication
- Communication with users should be effective and professional regarding service details, modifications, and any arising issues.
4.2 Ratings
- Users may leave ratings and feedback for the services provided.
- Service providers should take these ratings seriously and act on feedback to improve service quality.
5. Payments
5.1 Commissions
- A commission may be deducted from the amounts due to service providers as per prior agreement with the app management.
5.2 Financial Procedures
- Service providers must provide accurate invoices to users and update payment statuses through the app.
6. Responsibilities
6.1 Legal Compliance
- Service providers must comply with all local laws and regulations related to cleaning and maintenance services.
6.2 Insurance
- It is recommended that service providers have appropriate insurance to cover potential damages or accidents during service delivery.
7. Intellectual Property
- All materials, trademarks, and content within the app are the exclusive property of the app or third parties.
- Service providers may not use these materials without prior authorization.
8. Confidentiality and Data Protection
- Service providers must protect and maintain the confidentiality of users’ personal information in accordance with the app’s privacy policy.
9. Termination of Agreement
9.1 Termination
- The app reserves the right to terminate or suspend service providers’ accounts in case of non-compliance with terms or if activities are deemed a violation of our policies.
9.2 Notice
- Service providers must provide prior notice following the procedures specified in the app if they wish to stop offering services.
10. Governing Law
- These terms and conditions are governed by the laws of [Saudi Arabia].
- Any disputes arising from or related to the use of the app will be resolved in the competent courts of [Saudi Arabia].
11. Contact Us
- If you have any questions or inquiries regarding these terms and conditions, please contact our support team.
